OPERATIONALIZE THE CONTACT CENTER
Ongoing Services for CX
We help companies operate and optimize their Amazon Connect contact center solutions using USA-based staffing models. Our goal is to provide a high touch experience with our team of certified resources.
HOW WE WORK
01
Initial Consultation
Review Business & Operational Challenges, Discuss Future CX Goals
02
Strategy Development
Create a tailored plan that aligns with your business goals and desired outcomes.
03
Implementation
Seamlessly deploy cutting-edge solutions and technologies based on AWS.
03
Ongoing Support
Provide continuous collaborative support and guidance to ensure sustained success.
05
Optimization
Continuously monitor and provide recommendations to optimize for peak performance.
SUPPORT AND OPERATIONS OFFERINGS FOR CX
First Fire Cloud Care
Cloud Care provides personalized support that includes moves, add, changes, solution training, guidance, and collaborative assistance. Our service complements AWS Business or Enterprise Support by offering collaborative, hands-on support from customer experience solution focused team members.
Resource On Demand
Subscribe monthly for access to skilled AWS technical resources, including CX Consultants, AWS Architects, Cloud Developers, and Solution Builders on an as needed basis.
Staff Augmentation
We offer AWS experts on a full-time or fractional basis to fulfill your needs without hiring extra staff. Our team includes CX consultants, AWS architects, cloud developers, and solution builders.
Live Monitoring for Contact Center
Monitor call quality and web application response times in real-time using detailed dashboards. Quickly resolve any issues manually or through automated workflows with real-time service monitoring.
AMAZON WEB SERVICES FOR CUSTOMER EXPERIENCE
