OPERATIONALIZE THE CONTACT CENTER
CLOUD CARE
We help companies operate and optimize their Amazon Connect contact center solutions using USA-based staffing models. Our goal is to provide a high touch experience with our team of experienced resources.
OPERATIONAL OFFERINGS
First Fire Cloud Care
Cloud Care provides personalized support that includes training, guidance, and assistance with changes and moves. It complements AWS Business or Enterprise Support by offering collaborative, hands-on assistance.
Resource On Demand
Subscribe monthly to access skilled AWS technical resources, including CX Consultants, AWS Architects, Cloud Developers, and Solution Builders on an as needed basis.
Staff Augmentation
We offer AWS experts on a full-time or part-time basis to fulfill your needs without hiring extra staff. Our team includes CX consultants, AWS architects, cloud developers, and solution builders.
Live Monitoring for Contact Center
Monitor call quality and web application response times in real-time using detailed dashboards. Quickly resolve any issues manually or through automated workflows with real-time service monitoring.
HOW IT WORKS
01
Initial Consultation
Review Business & Operational Challenges, Discuss Future CX Goals
02
Strategy Development
Create a tailored plan that aligns with your business goals and desired outcomes.
03
Implementation
Seamlessly deploy cutting-edge solutions and technologies based on AWS.
03
Ongoing Support
Provide continuous collaborative support and guidance to ensure sustained success.
05
Optimization
Continuously monitor and provide recommendations to optimize for peak performance.
AMAZON WEB SERVICES FOR CUSTOMER EXPERIENCE
