AWS POWERED EXPERIENCES
AMAZON CONNECT
Transform your customer experience (CX) at scale with Amazon Connect, an AI-powered contact center from AWS
Customer Experience Solutions and Digital Transformation Powered by Amazon Connect. We provide end to end services to Empower our clients through their journey as they build an interaction center that maximizes their customer’s experience. Amazon Web Services model allows us to continually plan deploy and operate as the end to end solution evolves. Customer experience solutions continue to evolve and we help clients and their customers all along the way.
SOLUTION OPTIMIZATION
Automation Across Channels
Allow customers to interaction through their channel of preference while also providing a data driven, intuitive experience customized just for them.
Consolidated Agent Experience
Simplify agent experience through a consolidated agent desktop. Reduce the number of screens and complexity for agents as well as provide real-time guidance.
Workforce Enablement
Allow agents to work where they want and when they want with easily scalable web based tools and AI driven scheduling to maximize the workforce.
Secure Mobile Assist and Portal
Customers use voice as a last resort to resolve a problem or because they are unaware of other channels. Allow for voice deflection to a mobile web browser while still providing a single journey experience.
AMAZON WEB SERVICES FOR CUSTOMER EXPERIENCE
HOW IT WORKS
01
Initial Consultation
Review Business & Operational Challenges, Discuss Future CX Goals
02
Strategy Development
Create a tailored plan that aligns with your business goals and desired outcomes.
03
Implementation
Seamlessly deploy cutting-edge solutions and technologies based on AWS.
03
Ongoing Support
Provide continuous collaborative support and guidance to ensure sustained success.
05
Optimization
Continuously monitor and provide recommendations to optimize for peak performance.