ABOUT US
First Fire Consulting
Your Partner in AWS Powered Customer Experience Solutions
At First Fire Consulting, we specialize in revolutionizing contact centers by integrating cutting-edge technology, optimizing operations, and enhancing customer satisfaction. Our team of experts is dedicated to providing tailored solutions that meet the unique needs of each business, ensuring a seamless and efficient customer experience.
TEAM EXPERIENCE
Typical AWS Deployment Timeline in Days
Average Days to Start of Project From Consultation
Average Operations Savings
OUR SERVICES
CX Strategic Consulting
Professional Services
Project-based scopes, hybrid staff augmentation, platform-based CCaaS, white label outsourcing, prime or subcontractor roles.
Ongoing Support Operations
Cloud Care SLA-based Support, CCaaS Solution Monitoring, Resources on Demand, Experienced Staff Augmentation.
PARTNERSHIPS
HOW IT WORKS
01
Initial Consultation
Review Business & Operational Challenges, Discuss Future CX Goals
02
Strategy Development
Create a tailored plan that aligns with your business goals and desired outcomes.
03
Implementation
Seamlessly deploy cutting-edge solutions and technologies based on AWS.
03
Ongoing Operations
Provide continuous collaborative support and guidance to ensure sustained success.
05
Optimization
Continuously monitor and provide recommendations to optimize for peak performance.
Ready to Elevate Your Contact Center?
Get in touch with us today to start your journey towards a more efficient and customer-centric contact center.
